Client Service Representative (New York City)

Job Title: Client Service Representative (CSR).  Full-Time Position. Relocation not included.
Status: CLOSED
 Eligible: College degree with 1-3 years of experience in sales, advertising and/or media industry.

If you are interested in this position and meet the qualifications, please send your resume to lhoward@t-howard.org   

The CSR is responsible for supporting one or more sales teams for all aspects of account management during the sales and selling cycle. Position is focused on exceeding customers post sale needs, while adhering to all internal policies and processes.

Responsibilities:
Build effective relationships at agencies through on-going communication with various departments i.e. buying, traffic, and accounting. Coordinate with Sales, P&I, and Client Service Management on the maintenance of agency accounts including: 

  • Upfront and scatter order entry
  • Timely delivery of advertiser schedules/flowcharts
  • Input of all inventory adds, deletes, and moves per P&I, and/or client direction (with appropriate approval)
  • Maintain schedule changes, both internal and external, including follow-up with agencies
  • Product/Brand allocations
  • Discrepancy resolution
  • Invoice Clearance
  • Flight Changes
  • Liability tracking
  • ADU scheduling
  • MSA post analysis
  • EDI maintenance for applicable accounts
  • Collaborate with sales teams in weekly meetings and though maintenance of account status reports
  • Proficient use of WINSALES/PLAN-IT and GABRIEL systems to manage deals
  • Support and enhance agency relationships by monitoring requests and ensuring commercial spots are booked according to guidelines
  • Monitor BOB and unit exception reports to ensure all contracted dollars are booked and all un-schedulable units are placed
  • Work with P&I to flight deals, distribute weekly weights, maintain CPM guidelines, manage the effect of program changes on schedules
  • Communicates daily with Commercial Operations to resolve any traffic issues and reconcile discrepancies
  • Work closely with billing and A/R teams to reconcile and clear invoices in a timely manner, monitor accounts receivable, and issue invoice adjustments

Qualifications:

  • Bachelor's degree required
  • 1-3 years of experience in sales, advertising and/or media industry
  • PC Savvy: Expertise in PowerPoint, Word and Excel
  • Strong analytical skills
  • Must have superior customer service skills
  • Must have flawless attention to detail
  • Proven ability to work in a fast moving environment
  • Must have the ability to prioritize
  • Must be flexible with hours
  • Must have strong verbal and written communication skills
  • Must be able to manage multiple tasks and activities simultaneously